Tag: Salesforce

Salesforce launches ‘Pro Suite’ to capture more of the SMB market

Join leaders in Boston on March 27 for an exclusive night of networking, insights, and conversation. Request an invite here. In another move to strengthen its market footprint, Salesforce has announced it is launching the “Pro Suite” of its CRM offering in general availability. Accessible starting today through a single application, the offering builds on […]

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Salesforce aims to blaze new generative AI trail for developers with Einstein 1 Studio

Join leaders in Boston on March 27 for an exclusive night of networking, insights, and conversation. Request an invite here. Salesforce is continuing its generative AI push with the availability today of the company’s Einstein 1 Studio, timed to coincide with the company’s TrailblazerDX developer conference. Einstein 1 Studio provides a set of tools that […]

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Salesforce Tableau looks beyond business intelligence dashboards with AI-powered Pulse

Business intelligence (BI) has long been heavily reliant on dashboards to help organizations make sense of data, but there’s a lot more meaning and value from data that can be uncovered with the use of artificial intelligence (AI). Today Salesforce announced the general availability of its Tableau Pulse technology, bringing the power of multiple forms […]

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Salesforce rolls out native generative AI within Slack: Here’s how it works

Continuing its work with AI, Salesforce today announced it is rolling out native generative AI capabilities within Slack — or Slack AI.  Generally available starting today, the features empower users with built-in search and summary capabilities that make it easier for them to find the information they need in a matter of seconds. The same […]

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OpenAI board chairman launches AI agent startup to elevate customer experiences 

Bret Taylor, the former co-CEO of Salesforce and the current chairman of OpenAI’s board, just made his play in the rapidly growing conversational AI space with the launch of Sierra, an AI agent startup for businesses.  Founded with Google’s former head of VR Clay Bavor, Sierra aims to empower enterprises with their own AI agents. […]

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Microsoft’s AI Copilot for Sales and Service now generally available

This week, Microsoft announced the general availability of two new, sector-specific versions of Copilot: Until now, both products had been only offered in preview availability to select Microsoft customers such as Avanade, the business solutions and software provider joint venture formed by Accenture and Microsoft nearly 24 years ago. Already, the preview versions have been […]

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Salesforce AI CEO Clara Shih says AI is a ‘moving target’ — but her aim is steady

In March 2023, eight months before OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including acquisitions like Slack and Tableau. The San Francisco-based cloud computing powerhouse tapped Clara Shih, the company’s Service Cloud business leader, for the role. Shih had previously run her […]

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Exclusive: Slack’s automation builder now connects to Zoom and 64 other apps

Slack’s workflow automation play just got a whole lot stronger. The Salesforce-owned work communication platform today launched a bunch of new third-party connectors for its no-code Workflow Builder. The move gives organizations a total of 65 applications to connect to their workflows when automating repetitive tasks and processes. This includes offerings from popular enterprise tools […]

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Typeface and Microsoft partner to reimagine marketing workflows with AI

Join leaders in San Francisco on January 10 for an exclusive night of networking, insights, and conversation. Request an invite here. Microsoft wants to make it easier for marketers to build campaigns and it’s integrating with technology from generative AI startup Typeface to get it done. Today Microsoft and Typeface announced an integration that will […]

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2023 was a great year for open-source LLMs

Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. The advent of ChatGPT in late 2022 set off a competitive sprint among AI companies and tech giants, each vying to dominate the burgeoning market for large language model (LLM) […]

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Content collaboration is key — so is protecting your enterprise from its threats

Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. Remember the days when workplace collaboration meant everyone was sitting in a conference room handing out printed documents and sharing presentations via a projector? We’ve come a long way since […]

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Gong Forecast gets AI upgrade, improving accuracy 20% over CRM revenue forecasting

VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Hear from top industry leaders on Nov 15. Reserve your free pass Gong, the revenue/sales team software company that recently introduced its own AI-powered audio/video call summarization and insights generator, Call Spotlight, is continuing to bolster its offerings with new AI features. […]

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Here are the six AI nonprofits Salesforce is backing

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Salesforce is going all in on AI – not just for its customers but also to solve some of the world’s biggest problems. The Marc Benioff-led CRM major announced that it will invest $2 million across six nonprofits looking to […]

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Salesforce introduces new AI assistant, Einstein Copilot, for all its CRM apps

Customer relationship management software (CRM) leader Salesforce is announcing a big update today to its artificial intelligence (AI) suite, Einstein, at its annual Dreamforce 2023 conference in San Francisco. Einstein Copilot is a new generative AI conversational assistant that Salesforce is bringing natively into its CRM and all supported apps, allowing it to help with […]

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Salesforce links with Databricks, Snowflake to build stronger enterprise data foundations

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Salesforce is kicking off Dreamforce with some major partner announcements. Today, the Marc Benioff-led customer relationship management (CRM) software leader announced that its proprietary Salesforce data Cloud, which brings together data points from different sources to host unified customer profiles […]

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McKinsey partners with Salesforce to offer speedy AI adoption plans for enterprises

Global consulting agency McKinsey & Company and enterprise software provider Salesforce are teaming up to help businesses in the sectors of sales, marketing, commerce, and service speed up their adoption of generative AI. The collaboration is designed to merge Salesforce’s popular customer relationship management (CRM) software, including its intelligent Einstein applications and Data Cloud, with […]

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