Tag: customer service

HiOperator unveils QAScout, setting new standards in customer support quality

San Francisco-based HiOperator startup which focuses on customer support technology, is tackling one of the industry’s most persistent challenges today with the launch of QAScout, an AI-powered tool designed to enhance the quality assurance process in customer service. The tool provides brands with real-time insights into customer service agent interactions by automatically scoring every conversation.  […]

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Rasa lands $30M to supercharge customer service with generative AI assistants

San Francisco-based Rasa, a startup working to streamline enterprise customer service with generative AI, has raised $30 million in a series C round of funding, co-led by StepStone Group and PayPal Ventures. Andreessen Horowitz (a16z), Accel and Basis Set Ventures also participated in the funding round. Rasa has seen steady growth with its technology over […]

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A Chevy for $1? Car dealer chatbots show perils of AI for customer service

Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. A number of auto dealers have deployed ChatGPT-powered conversational artificial intelligence (AI) tools, or chatbots, as a way to provide quick, customized on-demand information to online car shoppers. But some […]

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HiOperator introduces SMSBot, harnessing generative AI for enhanced customer support

Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. HiOperator, an emerging leader in the customer service automation space, today unveiled its latest innovation, SMSBot, a tool designed to revolutionize customer support through the application of generative AI. In […]

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HiOperator introduces SMSBot, harnessing generative AI for enhanced customer support

Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. HiOperator, an emerging leader in the customer service automation space, today unveiled its latest innovation, SMSBot, a tool designed to revolutionize customer support through the application of generative AI. In […]

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Pathlight CEO explains how its AI agents will perform customer research 24/7

VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More Customer insights platform Pathlight plans to rely on AI agents to extract strategic insights from large amounts of customer conversations in a way no human could manage alone, it announced this week. However, bringing […]

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ServiceNow doubles down on customer experience with Catalyst investment

VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More New York-based Catalyst, a startup providing enterprises with an intelligence layer for customer retention and growth, today received a strategic investment from ServiceNow Ventures, the venture capital arm of enterprise automation major ServiceNow. While […]

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How AI can be a ‘multivitamin supplement’ for many industries

VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More No matter where you are, AI, ChatGPT and related tools are the most popular topics of conversation. Statistics show that the global generative AI market is growing at a CAGR of just over 27% […]

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UnitQ’s new AI assistant surfaces customer insights from across channels

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here As customer expectations continue to rise, enterprises are under increasing pressure to provide seamless support experiences. However, keeping up with growing demand can strain even the largest support organizations.  This week, the five-year-old startup UnitQ announced a new chatbot, UnitQ […]

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