Legacy tech giants Microsoft and SAP are elbowing into the retail industry’s rapid adoption of artificial intelligence, hoping their new tools will help retailers struggling to keep pace with changing consumer behaviors and unrelenting market volatility. This week, ahead of the National Retail Federation’s flagship conference (Jan. 14-16), Microsoft and SAP have each unveiled new […]
Read MoreTag: customer experience
In-app comms: The overlooked channel in omnichannel
Presented by Sendbird Customers want personalized, branded and secure interactions from companies they buy from. In this VB Spotlight event, learn why your app is a powerful communication channel, how to integrate it seamlessly into your engagement strategy and leverage it for success. Watch free on-demand now! Omnichannel is a proven strategy, and the jump […]
Read MorePathlight CEO explains how its AI agents will perform customer research 24/7
VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More Customer insights platform Pathlight plans to rely on AI agents to extract strategic insights from large amounts of customer conversations in a way no human could manage alone, it announced this week. However, bringing […]
Read MoreServiceNow doubles down on customer experience with Catalyst investment
VentureBeat presents: AI Unleashed – An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More New York-based Catalyst, a startup providing enterprises with an intelligence layer for customer retention and growth, today received a strategic investment from ServiceNow Ventures, the venture capital arm of enterprise automation major ServiceNow. While […]
Read MoreUnitQ’s new AI assistant surfaces customer insights from across channels
Head over to our on-demand library to view sessions from VB Transform 2023. Register Here As customer expectations continue to rise, enterprises are under increasing pressure to provide seamless support experiences. However, keeping up with growing demand can strain even the largest support organizations. This week, the five-year-old startup UnitQ announced a new chatbot, UnitQ […]
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