UK telecoms companies are retiring traditional landline services and replacing them with internet-based home phone connections.
The industry has set a deadline of January 2027 to complete this switch with roughly 3.2 million homes still to move over. While the digital switchover has been straightforward for most households, for some vulnerable customers, such as those with telecare devices, it has been very stressful.
In December 2025 Virgin Media was fined £23.8m for leaving thousands of customers, typically elderly and disabled people, without access to their alarms during the transition.
We would like to hear from you. Ho do you feel about this change? Are you concerned about how the move will affect you or a friend or family member?
You can share your responses in the form below or by messaging us.
","prompt":"Share your experience","contacts":[{"name":"whatsapp","value":"+447766780300","urlPrefix":"https://wa.me/","guidance":"https://www.theguardian.com/info/2015/aug/12/whatsapp-sharing-stories-with-the-guardian"}],"displayOnSensitive":false,"elementId":"093be95c-58b0-479a-9319-79cd1f9713cc","title":"","isNonCollapsible":true,"formFields":[{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"name","id":"192933120","hideLabel":false,"label":"Name","hidden":false,"type":"text","required":true},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"where_do_you_live","id":"192933121","hideLabel":false,"label":"Where do you live?","hidden":false,"type":"text","required":true},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"tell_us_a_bit_about_yourself_eg_age_background_what_you_do","id":"192933122","hideLabel":false,"label":"Tell us a bit about yourself (e.g. age, background, what you do)","hidden":false,"type":"text","required":false},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"how_will_the_uks_landline_switchoff_affect_you_or_your_family_","description":"Please include as much detail as possible. ","id":"192933276","hideLabel":false,"label":"How will the UK’s landline switch-off affect you or your family? ","hidden":false,"type":"textarea","required":true},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"do_you_have_any_concerns","description":"Please include as much detail as possible. ","id":"192933123","hideLabel":false,"label":"Do you have any concerns?","hidden":false,"type":"textarea","required":false},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"if_you_are_happy_to_please_upload_a_photo_of_yourself_here","id":"192933124","hideLabel":false,"label":"If you are happy to, please upload a photo of yourself here","hidden":false,"type":"file","required":false},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldRadio","name":"can_we_publish_your_response","options":[{"label":"Yes, entirely","value":"Yes, entirely"},{"label":"Yes, but contact me first","value":"Yes, but contact me first"},{"label":"Yes, but please keep me anonymous","value":"Yes, but please keep me anonymous"},{"label":"No, this is information only","value":"No, this is information only"}],"id":"192933125","hideLabel":false,"label":"Can we publish your response?","hidden":false,"type":"radio","required":true},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"phone_number","description":"Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian.","id":"192933126","hideLabel":false,"label":"Phone number","hidden":false,"type":"text","required":false},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"email_address_","description":"Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian.","id":"192933127","hideLabel":false,"label":"Email address ","hidden":false,"type":"text","required":true},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldBase","name":"you_can_add_more_information_here","description":"If you include other people’s names please ask them first.","id":"192933128","hideLabel":false,"label":"You can add more information here","hidden":false,"type":"textarea","required":false},{"_type":"model.dotcomrendering.pageElements.CalloutFormFieldRadio","name":"would_you_be_interested_in_speaking_to_our_audio_andor_video_teams","options":[{"label":"Audio only","value":"Audio only"},{"label":"Video only","value":"Video only"},{"label":"Audio and video","value":"Audio and video"},{"label":"No, I’m not interested","value":"No, I’m not interested"}],"id":"192933129","hideLabel":false,"label":"Would you be interested in speaking to our audio and/or video teams?","hidden":false,"type":"radio","required":false}],"_type":"model.dotcomrendering.pageElements.CalloutBlockElementV2","tagName":"uk-callout-landline-switch-off","activeFrom":1772064000000,"id":"5340c43a-804f-4424-b85a-0d973a47261d","calloutsUrl":"https://callouts.guardianapis.com/formstack-campaign/submit","formId":6446679},"pageId":"technology/2026/feb/26/tell-us-how-will-the-uk-landline-switch-off-affect-you-or-your-family"}”>
Share your experience
You can share your responses in the form below or by messaging us.
Your responses, which can be anonymous, are secure as the form is encrypted and only the Guardian has access to your contributions. We will only use the data you provide us for the purpose of the feature and we will delete any personal data when we no longer require it for this purpose. For alternative ways to get in touch securely please see our tips guide.
By submitting your response, you are agreeing to share your details with us for this feature.
If you’re having trouble using the form click here. Read terms of service here and privacy policy here.